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FAQs

Reach out to us if you cannot find the answer you're looking for, we'll be happy to help!

Unable to Attend Your Scheduled Session?

To facilitate a seamless experience for everyone, we kindly ask that you provide us with at least 48 hours' notice if you wish to receive a full refund for your booking.

In the event that you are unable to give us this notice and there are less than 48 hours remaining before your scheduled session, we are more than happy to offer the option to reschedule the play session for a later date that works for you.

  • Is there an age limit?
    For the town itself we recommend children ages 6 and younger, however we have a space dedicated for our younger friends (under ones)! Sometimes older children enjoy playing too, there is no age limit!
  • Can I wear my shoes?
    Because we have so many little explorers in our space we ask that no shoes are worn in the town. We will have a spot where you can leave your shoes and other belongings at the entrance. Please remember to bring your socks!
  • Can I bring my stroller inside?
    Due to limited space inside if possible we ask that you do not bring your stroller, however if needed we do have a space in our Vestibule.
  • Do I have to supervise my children?
    Yes. Children cannot be in the town without adult supervision. To The Moon and Back Almonte allows children to play as they wish but we require Parents/Guardians to supervise them at all times for everyone to enjoy their time in the space.
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